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School–Family–Community Agents (SFCA) in Montréal
School–Family–Community Agents (SFCA) in Montréal
Supporting immigrant parents to communicate with schools and support children’s success
In summary
AIEM’s School–Family–Community Agents support immigrant families in their relationships with schools and the community. They assist parents in promoting academic success and children’s well-being, within a respectful and collaborative framework. The service is free and available with or without an appointment.
What is a School–Family–Community Agent ?
A School–Family–Community Agent acts as a resource person between the family, the school, and the community. Their role is to facilitate communication, support parents in understanding Québec’s school system, and foster a collaborative environment focused on the child.
Who is this service for ?
The service is intended primarily for immigrant families and parents of school-aged children, whether newly arrived or already established. It can also support families experiencing communication challenges with schools and those who wish to better understand expectations and school processes.
Role of School–Family–Community Agents
Present in schools within the CSSPI territory, SFCA agents support parents in their exchanges with schools, explain how the Québec school system works, and, when needed, can accompany families to certain school meetings. They promote mutual understanding between parents and school environments and contribute to children’s educational success and well-being.
Concrete support for parents, students, and schools
The service helps parents better understand their rights and responsibilities toward schools, feel more confident communicating with school staff, and be better equipped to support their children’s educational journey. It helps reduce cultural or communication misunderstandings that can complicate school–family relationships. Agents also provide referrals to local community organizations for services such as food assistance. Ultimately, the service supports children’s successful integration into their new environment.
Connection with other family services
SFCA agents work in complementarity with AIEM’s family services, parenting support activities, and community-based interventions. This approach ensures comprehensive and coherent support for families.
Language of service
The service is offered primarily in French. Depending on the family’s situation, adaptations may be considered to facilitate communication and ensure parents clearly understand information related to their child’s schooling.
How to access the service?
Access is by appointment, based on the family’s identified needs. Internal referrals within AIEM may also be proposed when the service is relevant. The service is provided free of charge.
Frequently asked questions (FAQ)
No. The agent acts as a support and facilitator and does not replace the role of the school or teachers.
About the organization
The service is offered by the Accueil aux immigrants de l’Est de Montréal (AIEM), a community-based organization that supports immigrants and their families throughout their integration journey in Montréal, particularly in the city’s eastern districts.
Recognition and support
The SFCA service is supported by the Ministère de l’Éducation du Québec.
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