English 
ICI-HEALTH
ICI-HEALTH
Understand the health system and get support with your steps
Key points
ICI-Health (ICI = Intercultural Community Worker) is a free community support service offered by AIEM. It helps immigrants better understand Québec’s health system, access appropriate services, and receive support in vulnerable situations, through personalized and non-medical guidance.
Human and adapted support
Navigating the health system can be difficult when arriving in Québec. ICI-Health helps reduce language, cultural, and administrative barriers by offering community support that respects the realities of immigrants.
AIEM’s intercultural community workers act as a link between people and health and social services to make the system easier to understand and to support autonomy.
How AIEM can help you with ICI-Health
Depending on your situation, the service may include:
- Information about how the health and social services system works
- Support to better understand your health-related rights and responsibilities
- Orientation to appropriate resources
- Support with certain steps to access services
- Support in vulnerable or complex situations
- Collaboration with other community services or AIEM services
Note: ICI-Health is community support. It does not replace health professionals and includes no medical acts.
Who the service is for
ICI-Health is for immigrants who are eligible based on their status, including:
- Permanent residents
- Recognized refugees or protected persons
- Eligible temporary residents
- Naturalized Canadian citizens
The service is offered in French. Adaptation is possible depending on the situation and language level.
About eligibility
ICI-Health is offered to immigrants who are eligible based on their status and situation.
When the service is not accessible, AIEM’s team guides people to other resources better suited to their needs.
A service integrated into the integration pathway
ICI-Health is part of AIEM’s global support approach. It can complement:
- Individual meetings
- Psychosocial services
- Family and youth services
- Community integration activities
This service helps create a safer integration pathway by supporting well-being, autonomy, and social participation.
FAQ — ICI-HEALTH
No. ICI-Health is a community support service. Workers do not provide diagnoses and do not replace health professionals.
Need support?
To check your eligibility or be guided to the appropriate service:
This service is offered thanks to the financial contribution of the Government of Québec, as part of the Programme d’accompagnement et de soutien à l’intégration (PASI), administered by the ministère de l’Immigration, de la Francisation et de l’Intégration (MIFI).
