English 
Community outreach worker
Community outreach worker
Free support for immigrant parents and newly arrived families in Montréal (East)
In brief
AIEM’s community outreach worker service offers free, close-to-home support for immigrant parents and newly arrived families. We help you access the right resources for health, pregnancy, birth, childcare, and school, to support your integration and autonomy in East Montréal.
A local, human, and free service
At Accueil aux immigrants de l’Est de Montréal (AIEM), we support immigrant parents and newly arrived families to facilitate their socio-economic integration and autonomy. Through our community outreach worker service, we help you understand available services, access the right resources, and avoid facing complex procedures alone, especially if you have children or are expecting a baby.
- Meetings in your neighbourhood or at our offices
- Listening and understanding your reality
- Clear and reliable information
- Support with certain procedures
- Connection to the right resources at the right time
A human, respectful, non-judgmental approach, adapted to the daily reality of immigrant parents.
Are you an immigrant parent or an expectant parent
This service is for you if you:
- Are newly arrived in Québec
- Are the parent of a child aged 0 to 17
- Are pregnant or about to give birth
- Are looking for free help related to health, school, childcare, or family life
- Are experiencing isolation or uncertainty
- Live in Montréal, especially in East Montréal
- Saint-Léonard
- Anjou
- Rivière-des-Prairies
- Pointe-aux-Trembles
We guide you step by step, based on your situation.
Practical support for pregnancy, birth, and family life
Depending on your situation, we can help you to:
- Understand the healthcare system in Québec
- Look for a family doctor
- Use the child health record
- Understand pregnancy and birth follow-up
- Find prenatal and postnatal resources
- Understand childcare services
- Understand the Québec school system
- Identify family and community resources near you
Referral to specialized perinatal resources
AIEM does not provide medical services. We act as a linking and referral resource. If you are pregnant or have recently given birth, we can guide you toward specialized perinatal organizations in Montréal.
In partnership with: Alternative Naissance
Depending on available services, these organizations may offer:
- Birth support
- Postnatal support
- Prenatal and postnatal workshops
- Listening and support spaces for parents
Our role is to help you access these services and understand how to benefit from them.
Who this service is for
- Immigrant parents
- Immigrant families
- Newcomers
- Expectant parents
- Families experiencing isolation or vulnerable situations
Access may vary depending on ongoing projects and partnerships.
Access conditions
- Free service
- Offered mainly in French
- Voluntary access
- The service can begin without an AIEM file at first contact
- To continue support, an up-to-date AIEM file may be required depending on the situation
- Local service in Montréal, with a strong presence in East Montréal
What this service is not
- Medical service
- Legal service
- Therapeutic service
- A replacement for specialized services
This is a community-based support, orientation, and referral service.
FAQ
Immigrant parents, immigrant families, and newcomers in Montréal, especially in the eastern part of the city.
Take action
Need help now. Book an appointment through the contact page.
5960, rue Jean-Talon Est, Montréal QC H1S 1M2
Book an appointment:
This service is offered thanks to the financial participation of the Government of Quebec, as part of the Programme d'accompagnement et de soutien à l'integration (PASI), administered by the Ministère de l'Immigration, de la Francisation et de l'Intégration (MIFI)
